Privacy Policy

Last updated: January 2025

At avorynexila, we take your privacy seriously. This isn't just legal boilerplate—we genuinely care about how your information is collected, used, and protected when you use our budget forecasting services.

This policy explains everything in plain language. We operate under Australian privacy laws, and we're committed to transparency about what happens with your data.

If something here doesn't make sense or you have questions, reach out. We'd rather you understand what's happening than skim past legal jargon.

Questions about privacy? Contact our privacy team at info@avorynexila.com or call +61417189186. Our office is at 22 Aurora Ave, Queanbeyan East NSW 2620, Australia.

Information We Collect

When you use avorynexila for budget forecasting, we collect different types of information. Some you provide directly, and some we gather automatically to make the service work properly.

Information You Provide

This is data you actively give us when creating an account or using our forecasting tools:

Your name, email address, and phone number when you register
Financial data you input for budget forecasting and analysis
Business information including company name and industry type
Payment information when you subscribe to premium features
Messages you send us through contact forms or support channels
Preferences and settings you configure within your account

Information We Collect Automatically

Like most online services, we automatically gather certain technical information:

Device information including browser type, operating system, and screen resolution
IP address and general location data (city and state level, not precise GPS)
Pages you visit, features you use, and how long you spend on different sections
Referring websites and search terms that brought you to avorynexila
Session data including login times and activity patterns
Error logs and performance metrics to fix bugs and improve stability

Account Data

Name, email, phone number, password (encrypted), profile settings

Financial Data

Budget figures, forecasting models, historical data you input

Technical Data

IP address, browser details, device information, cookies

Usage Data

Features accessed, reports generated, time spent, interaction patterns

How We Use Your Information

We're not in the business of selling your data. Everything we collect serves specific purposes that help us run the service and support you better.

Core Service Delivery

Your financial data and account information lets us provide budget forecasting tools, generate reports, save your work, and sync across devices. Without this data, the service simply wouldn't function.

Improving Your Experience

Usage data helps us understand which features work well and which need work. When we see patterns in how people use avorynexila, we can build better forecasting tools and streamline confusing workflows.

Communication

We'll email you about account activity, important updates, and security issues. If you've opted in, we might also send educational content about budget forecasting best practices. You can unsubscribe from marketing emails anytime.

Security and Fraud Prevention

Technical data helps us spot unusual activity, prevent unauthorized access, and protect both your account and our systems from attacks.

Legal Compliance

Sometimes we're required by law to retain certain records or respond to legitimate government requests. We only do this when legally obligated.

Data Sharing and Third Parties

We don't sell your information to advertisers or data brokers. Period. But we do work with some trusted partners to operate the service.

Service Providers

We use third-party companies for specific functions like hosting, payment processing, and email delivery. These companies can only access data necessary for their specific task, and they're contractually required to protect it.

Cloud hosting providers for storing encrypted data
Payment processors for handling subscription billing
Email service providers for sending account notifications
Analytics tools to understand usage patterns (anonymized where possible)
Customer support platforms for managing inquiries

Business Transfers

If avorynexila is acquired or merges with another company, your information might be transferred. You'd be notified beforehand, and any new owner would need to honour this privacy policy.

Legal Requirements

We may disclose information if required by Australian law, court orders, or to protect rights and safety. This happens rarely, and we push back on overly broad requests.

Australian Privacy Act Compliance

avorynexila complies with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs). As an Australian-based company, we follow strict requirements about how we handle personal information.

Under Australian law, you have specific rights regarding your personal data. You can access the information we hold about you, request corrections if something's inaccurate, and lodge complaints with the Office of the Australian Information Commissioner (OAIC) if you believe we've mishandled your data.

If we send your information overseas (which only happens with secure cloud providers), we ensure those countries have adequate privacy protections or we put contractual safeguards in place.

The OAIC website at oaic.gov.au has more information about your privacy rights under Australian law.

Access Your Data

You can request a copy of all personal information we hold about you. We'll provide this in a readable format within 30 days.

Correct Information

If any details are wrong or outdated, you can update them in your account settings or ask us to correct them.

Delete Your Account

You can request full account deletion at any time. We'll remove your data within 30 days, except where we're legally required to keep records.

Export Your Data

Want to take your forecasting data elsewhere? You can download everything in standard formats like CSV or JSON.

Restrict Processing

You can ask us to limit how we use your data in certain situations, like if you're disputing accuracy.

Withdraw Consent

If you've opted into marketing emails or optional features, you can opt out anytime through account settings.

Exercising Your Rights

To make any of these requests, email us at info@avorynexila.com with your account details. We'll verify your identity (to prevent unauthorized access) and respond within 30 days.

Most requests are free. If you make an excessive or clearly unfounded request, we might charge a reasonable administrative fee or decline the request.

If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner.

How We Protect Your Data

Encryption: All data transmitted between your device and our servers uses industry-standard TLS encryption. Financial data is encrypted at rest using AES-256 encryption.

Access Controls: Only authorized staff can access user data, and only when necessary for support or maintenance. All access is logged and monitored.

Secure Infrastructure: Our hosting providers maintain SOC 2 Type II compliance, use firewalls, and regularly update security patches.

Regular Audits: We conduct quarterly security reviews and annual third-party penetration testing to identify vulnerabilities.

Employee Training: Our team receives ongoing privacy and security training to handle data responsibly and spot potential threats.

Incident Response: We maintain a detailed breach response plan. If something goes wrong, we'll notify affected users within 72 hours as required by Australian law.

Data Retention and Deletion

We keep your information only as long as necessary for the purposes outlined in this policy. Active account data is retained while you're using avorynexila. If you stop using the service, we'll retain core account information for 12 months in case you return.

After account deletion, most data is removed within 30 days. We may keep some information longer for legal compliance, such as financial transaction records (7 years for tax purposes) or records of privacy requests.

Backups containing your data are fully deleted within 90 days after account closure.

Cookies and Tracking Technologies

avorynexila uses cookies and similar technologies to make the service work and improve your experience. Here's what we use and why.

Essential Cookies

These are required for basic functionality. They remember your login session, keep you authenticated, and store preferences like display settings. Without these, avorynexila wouldn't function properly.

Analytics Cookies

We use analytics tools to understand how people use avorynexila—which features are popular, where users get stuck, and how we can improve. This data is typically aggregated and anonymous.

Your Choices

You can configure your browser to reject cookies, but some parts of avorynexila might not work correctly. Essential cookies are necessary for the service to function.

Children's Privacy

avorynexila is designed for business use and not intended for children under 18. We don't knowingly collect information from minors. If we discover we've inadvertently gathered data from someone under 18, we'll delete it promptly.

If you're a parent or guardian and believe your child has provided us with personal information, contact us immediately at info@avorynexila.com.

International Data Transfers

avorynexila operates primarily in Australia, but some of our service providers use cloud infrastructure in other countries. When your data is transferred internationally, we ensure:

The receiving country has adequate privacy protections recognized by Australian law
Contractual safeguards are in place requiring the same level of protection
Data is encrypted during transit and at rest
You're informed about where your data is processed

Currently, we use cloud providers with data centers in Australia and the United States. All providers are certified under relevant privacy frameworks.

Changes to This Policy

We'll update this privacy policy occasionally to reflect new features, legal requirements, or changes in how we handle data. When we make significant changes, we'll notify you by email and display a prominent notice in avorynexila before the changes take effect.

The "Last updated" date at the top shows when we last modified this policy. We encourage you to review it periodically.

Continuing to use avorynexila after changes take effect means you accept the updated policy. If you disagree with changes, you can close your account before they become effective.

Contact and Complaints

If you have questions, concerns, or complaints about this privacy policy or how we handle your information, we want to hear from you.

Email us at info@avorynexila.com or call +61417189186. You can also write to us at 22 Aurora Ave, Queanbeyan East NSW 2620, Australia.

We'll respond to most inquiries within 5 business days and resolve issues within 30 days. If we need more time for complex requests, we'll let you know.

If you're not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC). Visit oaic.gov.au for information on how to file a complaint.